About

Operations Lead

As the head of 24×7 IT ground operations for an Electric Vehicle brand, I oversee critical functions like CRM, Inventory, Bike Delivery, Battery Swap, Payments, Integrations, Marketing, Service Center, and Call Center. My focus is on ensuring uninterrupted business operations and elevating customer satisfaction across B2C, B2B, and B2B2C channels, achieved through continuous stakeholder interaction and process enhancement.

Solution Architect

I have played a pivotal role in crafting technological solutions that drive business process optimization with the utmost efficiency. My achievements revolve around the seamless integration of technology and business, resulting in automation solutions that significantly boost productivity and streamline operations.

Business Analyst

My analytical prowess, out-of-the-box thinking, and meticulous understanding of business processes have consistently delivered substantial contributions to process enhancements. This ability transcends industry boundaries, allowing me to drive improvements in diverse domains and work environments, resulting in more efficient and effective operations.

Software Analyst

My in-depth comprehension of existing applications and software empowers me to explore avenues for continuous improvement. Through strategic Robotic Process Automation (RPA) integrations and enhancements, I’ve consistently achieved desired outcomes, enhancing efficiency and effectiveness in various operational contexts.

Project Manager

I’ve successfully led the full spectrum of projects to enhance organizational performance. My skill lies in harmonizing the efforts of multifaceted teams, uniting their strengths and expertise towards a common goal, consistently achieving success and improving the organization.

Trainer

I’ve efficiently migrated a telecom project from OnShore to OffShore operations using a train-the-trainer approach. By standardizing business rules, creating comprehensive training manuals, and implementing systematic production and quality management processes, I ensured a smooth and successful transition, enhancing overall operational effectiveness.

Quality Manager

I’ve spearheaded the Quality team, driving improvements in project quality through the establishment of systematic audit and reporting processes. I’ve successfully implemented quality tools and procedures for in-depth error analysis and addressing process gaps, leveraging technological solutions to enhance overall project quality and efficiency.

Developer

To assist my team members and achieve project goals, I contribute by coding and refining logic. With experience in VBA, PHP, C#, and low code platforms, I deliver the necessary programmatic and logical outputs. Additionally, I focus on developing pseudo code and mentoring developers on logical approaches to enhance problem-solving capabilities collectively

Database Designer

As a database designer, I ensure the application’s functionality, reporting, and long-term scalability by designing the table structure and columns. I am adept at creating a virtual output that meets the project’s requirements, focusing on how data will be organized and utilized effectively. This approach supports both immediate application needs and future expansion.